Privacy Policy

How we get your personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide, maintain and improve the service.

  • To run our website.

  • To notify you about any changes to our service.

  • For marketing our service and products.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting info@floraledit.co.uk.

  • We have a contractual obligation.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@floraledit.co.uk if you wish to make a request.

Who your personal data is shared with

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device.

  • Web pages you visited prior to coming to this website.

  • Your IP address.

This information may also include details about your use of this website, including:

  • Click.

  • Internal links.

  • Pages visited.

  • Scrolling.

  • Searches.

  • Timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.

Visitor data

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address.

  • Details relating to your purchase.

  • Email address.

  • Name.

  • Phone number.

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with MailChimp for storage.

Website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device.

  • Web pages you visited prior to coming to this website.

  • Web pages you view while on this website.

  • Your IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a depersonalised form.

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es).

  • Details about your orders.

  • Email address.

  • Name.

  • Phone number.

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You have created a customer account.

  • Your customer account password has been reset or updated.

  • You have made a purchase.

  • Your order has shipped.

It is not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device.

  • Your IP address.

Marketing emails

We may send you marketing emails if you have provided your consent. You can unsubscribe by clicking the link at the bottom of the email. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@floraledit.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Policy written on 27 April 2022